Chauffeur Service Transportation Policy
Peachtree Chauffeur Comprehensive Operating Policy for Airport Transfers from Hotels and Convention Centers in Atlanta and Decatur
Policy Introduction
This Transportation Policy outlines the terms, conditions, and operational standards of the Peachtree Chauffeur services, providing premium, chauffeur-driven transportation between selected hotels and convention centers in Atlanta and Decatur, and Hartsfield-Jackson Atlanta International Airport (ATL) terminals (domestic, north, south, international), General Aviation Fixed Base Operators (FBOs) at ATL, and DeKalb-Peachtree (PDK) Airport. This document is intended for hotel guests, convention attendees, and staff utilizing our services. Adherence to these policies ensures a safe, reliable, and consistent experience for all parties. Policies are indicated below. Should you need to review our complete transportation operation policy and tariff publication, please email our management at operations@FoxesATL.com. Thank you for your understanding and cooperation in helping us keep your information secure.
Baggage and Personal Property
• Baggage Allowance: Each passenger is permitted up to two standard suitcases and one carry-on item. Excess or oversized baggage may incur additional charges and must be declared at booking.
• Handling: Our chauffeurs will assist with loading and unloading luggage; however, the carrier is not liable for loss, theft, or damage to baggage or personal property unless due to carrier negligence.
• Personal Property: Please ensure all personal items are removed at the end of the trip. Unclaimed property will be handled in accordance with local lost and found regulations.
Service Animals
• Service Animals: Service animals are welcomed without additional charge. Advance notice is requested to ensure appropriate accommodations.
• Pet Policy: Non-service domestic pets are permitted at the carrier’s discretion, must be in an appropriate carrier, and may incur a cleaning fee.
Child Safety Seats
• Disclaimer: For health and safety reasons, the carrier does not provide child safety seats. Passengers are responsible for providing and properly installing their own child safety seats as required by state law.
Passenger Conduct and Prohibited Activities
• Expected Conduct: All passengers are required to behave respectfully toward staff and other passengers. Disorderly, disruptive, or abusive behavior will not be tolerated and may result in service termination without refund.
• Prohibited Activities: Smoking, consumption of alcohol (unless pre-approved and permitted by law), illegal drug use, and the transportation of hazardous materials or unauthorized weapons are strictly prohibited. Weapons: Transportation of firearms or weapons is not permitted unless compliant with applicable law and pre-approved by the carrier.
Safety and Vehicle Standards
• Maintenance: All vehicles are maintained to manufacturer standards and undergo regular safety inspections.
• Seating Capacity: Vehicle occupancy must not exceed the stated seating capacity (Lincoln Aviator: up to 6 passengers, depending on luggage and configuration).
• Safety Protocols: Seat belts must be worn at all times. The carrier reserves the right to refuse service for safety concerns.
Waiting Time, Delays, and Additional Charges
• Waiting Time: A grace period of 15 minutes is provided at hotels and convention centers. Thereafter, waiting time is charged in 15-minute increments at the published pricing.
• Delays: The carrier is not responsible for delays due to traffic, weather, or circumstances beyond its control. Efforts will be made to communicate anticipated delays via SMS notification.
• Additional Charges: Fees may be assessed for excessive cleaning, damage, or extra stops beyond the original reservation.
Dispute Resolution and Force Majeure
• Dispute Resolution: Any disputes should be submitted in writing to the carrier within 7 days of service. The carrier will make good faith efforts to resolve disputes promptly and fairly.
• Force Majeure: The carrier is not liable for service interruptions caused by events beyond its reasonable control, including but not limited to natural disasters, acts of government, or labor disputes.
Liabilities and Damages
• The carrier’s is not liability for loss or damage caused by negligence and does not extend to consequential losses.
• Passengers are responsible for damages to the vehicle caused by willful misconduct or negligence.
Non-Discrimination Policy
Peachtree Chauffeur provides equal service to all clients and guests, regardless of race, color, national origin, religion, gender, age, disability, or any other protected status.
Privacy and Data Protection
• Data Handling: Personal information collected during the booking process is used solely for service provision and is protected in accordance with applicable privacy laws.
• SMS Notification: By booking, clients consent to receive SMS notifications related to their reservations. Clients may opt out of marketing communications at any time.
Governing Law and Jurisdiction
This Transportation Policy is governed by the laws of the State of Georgia. Any legal action or proceeding arising from this policy shall be brought exclusively in the courts located in Dekalb County, Georgia.
Tariffs Publication Request
Please submit your Tariffs Publication request by email to operations@ptcride.com. Our team will review your submission before sending you a copy.